08-06-2007 05:15 AM - edited 03-14-2019 01:09 AM
In the CCO documentation it states, if Call Redirect is used (i.e. to VM), it can cause double counting in reports. It states to use the Select Resource Step instead to avoid this. Does anyone know how that would be achieved with Select Resource (possibly what that part of the script would look like)? Thanks.
08-06-2007 09:52 AM
can you point us to the document you are referring to?
I don't see how it's possible with select resource step.
Chris
08-06-2007 12:06 PM
See chapter 4-3 in the attached link:
I've also seen other similar comments in other documents.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide