AMA Forum- Design, Deployment & Troubleshooting on CCE CUIC & LiveData

[Tyler Langston]

Ask Me Anything Event

From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022

Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Historical, Real-time, and Live Data reporting and dashboards. Primary purpose served by CUIC is obtains data from base solution database, allows to create reports based on custom queries, visual presentation of reports, user roles to view the reports as well as scheduling of reports.

The Live Data feature provides a new real-time architecture with significant real-time refresh-rate improvements with actionable, real-time contact center information. Reports available from Cisco Unified Intelligence Center and reporting gadgets available on the Cisco Finesse desktop take advantage of this next-generation architecture.

Meet the Experts

Ritesh Desai is a Technical Consulting Engineer with the Contact Center Backbone team in the Asia Pacific time zone. He has around 9 years of Cisco Contact Center experience. He is currently associated with CCE TAC and has previously been part of Cisco Partner implmentation team. His skills include vast understanding of Cisco Collaboration Suite. He is working closely on Cisco Finesse with the design, integrations, and customizations. He holds Master’s in IT Projects Management and Telecom Management. Holds Microsoft Certified Professional, CCNA Collaboration, CCNP Collaboration

Melbin Francis is Technical Consulting Engineer with the contact center Enterprise team for APAC region. Worked in various collaboration and contact center solutions for 7 years with Cisco. Total experience of 11 years in PCCE, UCCE, CUCM, Voice Gateways, Unity connection, Attendant console and CUCM.

Holds CCIE Collaboration certificate #56021. Working closely on Cisco CUIC in regards to the design, integrations, and customizations. Holds Bachelor of Engineering on Electronics and communication Engineering.

* This event is free and open to all audiences, including business partners, network and telecommunications engineers, students, and Cisco customers.

[Omar Deen]

@Muhammed Ashiq, you can now schedule a report to be emailed to you that goes well beyond the 8,000 row limitation. I've had reports emailed to me as high as 24,000 rows. From the CUIC Reporting Web UI, the 8,000 row limit remains.

[Muhammed Ashiq]

Hi,

Is there any supported way to integrate CUIC access management (user) with a 3rd Party Access management System ?

Thanks,

Ashiq 

[Konstantin Vaksin]

you can have SSO login, if this is what you are asking for

[Muhammed Ashiq]

We need to integrate with a 3rd Party application for User creation/modification/active/ etc. Is there any solution available like REST APIs ?

[bill.king1]

For this defect CSCwd82744, https://bst.cloudapps.cisco.com/bugsearch/bug/CSCwd82744
is it that if the permalink is accessed once and the screen left up to refresh, and it refreshes every 30 seconds, does that count as one per hour, or 120 per hour as far as the 7500 limitation?

[AnoopKrishnan]

Is there a way we can load custom reports to Live Data?

[bill.king1]

You should be able to create Report Definitions that use the Real Time Streaming that Live Data does if that's what you're asking.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/intelligence_suite/intelligence_suite_1261/user/guide/cuic_b_report-customization-guide-1261.pdf

[AnoopKrishnan]

Thanks Bill. That's what i was looking for