11-14-2022 12:43 PM - edited 11-14-2022 12:44 PM
From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022
Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Historical, Real-time, and Live Data reporting and dashboards. Primary purpose served by CUIC is obtains data from base solution database, allows to create reports based on custom queries, visual presentation of reports, user roles to view the reports as well as scheduling of reports.
The Live Data feature provides a new real-time architecture with significant real-time refresh-rate improvements with actionable, real-time contact center information. Reports available from Cisco Unified Intelligence Center and reporting gadgets available on the Cisco Finesse desktop take advantage of this next-generation architecture.
Meet the Experts
Ritesh Desai is a Technical Consulting Engineer with the Contact Center Backbone team in the Asia Pacific time zone. He has around 9 years of Cisco Contact Center experience. He is currently associated with CCE TAC and has previously been part of Cisco Partner implmentation team. His skills include vast understanding of Cisco Collaboration Suite. He is working closely on Cisco Finesse with the design, integrations, and customizations. He holds Master’s in IT Projects Management and Telecom Management. Holds Microsoft Certified Professional, CCNA Collaboration, CCNP Collaboration
Melbin Francis is Technical Consulting Engineer with the contact center Enterprise team for APAC region. Worked in various collaboration and contact center solutions for 7 years with Cisco. Total experience of 11 years in PCCE, UCCE, CUCM, Voice Gateways, Unity connection, Attendant console and CUCM.
Holds CCIE Collaboration certificate #56021. Working closely on Cisco CUIC in regards to the design, integrations, and customizations. Holds Bachelor of Engineering on Electronics and communication Engineering.
* This event is free and open to all audiences, including business partners, network and telecommunications engineers, students, and Cisco customers.
02-17-2023 06:53 AM
@Muhammed Ashiq, you can now schedule a report to be emailed to you that goes well beyond the 8,000 row limitation. I've had reports emailed to me as high as 24,000 rows. From the CUIC Reporting Web UI, the 8,000 row limit remains.
03-15-2023 03:11 AM
02-21-2023 04:00 AM
Is there any supported way to integrate CUIC access management (user) with a 3rd Party Access management System ?
02-21-2023 04:54 AM
you can have SSO login, if this is what you are asking for
03-13-2023 12:52 AM
We need to integrate with a 3rd Party application for User creation/modification/active/ etc. Is there any solution available like REST APIs ?
02-21-2023 11:30 AM
For this defect CSCwd82744, https://bst.cloudapps.cisco.com/bugsearch/bug/CSCwd82744
is it that if the permalink is accessed once and the screen left up to refresh, and it refreshes every 30 seconds, does that count as one per hour, or 120 per hour as far as the 7500 limitation?
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