ANI Displayed as 'anonymous' in TCD Table

[muraliwestlife]

Hi All,

We are seeing a weird issue wherein the ANI in the TCD table displayed as 'anonymous' not sure why this is happening, any thoughts?

[Omar Deen]

It means that the callers provider has masked their ANI or the caller him/herself has masked it. If you're in the US, you can block it by pre-pending *67 to the DNIS. 

[muraliwestlife]

Thx Omar, any idea if this can be retrieved, we would need to populate this value in CTI.

[Selvakumar45]

Murali Jamin,

Please check in RCD table by using Router Callkey Day(snap depicts same routercallkeyDay) and verify  ANI in RCD table .

[muraliwestlife]

Hi Selva,

Thx for your input, I even checked in the RCD table it shows the same, we are trying to populate the ANI in the CTI but to this, we aren't able to achieve.

Thx,

M