07-01-2015 11:49 AM - edited 03-14-2019 02:57 PM
Hi All,
We are seeing a weird issue wherein the ANI in the TCD table displayed as 'anonymous' not sure why this is happening, any thoughts?
07-01-2015 09:36 PM
It means that the callers provider has masked their ANI or the caller him/herself has masked it. If you're in the US, you can block it by pre-pending *67 to the DNIS.
07-01-2015 11:13 PM
Thx Omar, any idea if this can be retrieved, we would need to populate this value in CTI.
07-01-2015 10:47 PM
Murali Jamin,
Please check in RCD table by using Router Callkey Day(snap depicts same routercallkeyDay) and verify ANI in RCD table .
07-01-2015 11:07 PM
Hi Selva,
Thx for your input, I even checked in the RCD table it shows the same, we are trying to populate the ANI in the CTI but to this, we aren't able to achieve.
Thx,
M
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