Announce Position In Queue

[Jerad Medina]

I have been away from UCCX for about 5 years. I am more than happy to have it back.

For the life of me I can not remember how to announce the place in queue using custom recorded messages. I get the Reporting Stat just fine. Playing the intro and the outro of the announcement is no problem either. However, I forgot how to make it play the appropriate number audio file. For example, if the place_in_queue variable returns a 5. How do I get the middle play prompt value to equal 5.wav?

Thanks,

Jerad

[Ratheesh Kumar]

Hi there

Welcome back again to the scripting world :)

here you go...This can help you out.

Hope this Helps

Cheers
Rath!
***Please rate helpful posts***

[Jerad Medina]

Hi Rath and thanks for the reply. I would like to play the "number.wav" file that is in the same voice as all of the other recordings. Not the system default audio files. I am trying to remember how to make...

PositionPrompt = P[IT Helpdesk\"the value of positionInQueue".wav]

Jerad