01-31-2011 03:57 AM - edited 03-14-2019 07:17 AM
Hi Community!
I'm trying to figure out if there is any difference between the primary and the secondary supervisor in IPCCX 7. I have a team where person A is Primary and person B is secondary.
When person A logs into appadmin and goes to RmCm and looks under teams he/she can see the team he/she is the supervisor of.
If person B does the same he/she can't see anything under Teams. So I'm wondering if this is correct because that person is a secondary supervisor, or if there is something wrong with my setup.
All secondary supervisors behave this way. One user in the system is Primary Supervisor in one team and Secondary Supervisor in two other teams. He can only see the team he is the Primary Supervisor of listed under Teams.
02-03-2011 08:30 AM
Secondary supervisor should have the capability of assigning Resources and CSQ's to the team under the Team page and in resources page he/she should be able to see all the agents assigned to that team
Do you have any SR installed on the UCCX server or is it just base 7.0(1)
Regards
Anuj
02-03-2011 11:10 PM
We are running 7.0(1)SR05_Build504 on this server.
02-04-2011 06:26 AM
If reboot of the server has not been performed try that - if that does not help looks like you might need help from TAC
Regards
Anuj
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