Anyone with a UCCX 9.x CUIC install who can verify a report for me?

[david.macias]

CSQ Agent Summary Report, do you get a grouping summary when you go to Edit > Grouping > Grouped By CSQ Name (csq_name) and Show Summary?

I'm expecting to there to be a summary at the bottom of the report, but I've checked 3 different environments and nothing, but not sure if this is an issue with the IE version I'm running. See image for expected summary field.

Thank you,

david

[Nathan Luk · Accepted solution]

Hi David,

Looks like the problem still exists in 10.6(1). I don't think it's a browser issue, I think it's a defect with the Report Definition as groupings summary rows work fine in other reports like the Contact Service Queue Activity by CSQ Report.

Cheers,

Nathan

[david.macias]

Thanks Nathan, I'll open a TAC case and find out what's going on. I'm thinking that this is intentional as there's some BS line in the reporting guide about summaries and groupings. :(

david

[Deepak Rawat]

The "CSQ Agent Summary Report" by default does not show the average of any of the fields "group by" but rather displays the information for each CSQ/Agent separately.

You can refer to other reports to generate what is needed for example you can use the "Detailed Call CSQ Agent Report" by choosing a single CSQ this will allow you to get the average Talk time for that CSQ.

Regards

Deepak

[Sivanesan Rathinam]

Which Version of UCCX, I observed similar issue in UCCX 9.0.2 which us fixed in 9.0.2 SU2