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api for icm real time data for sales force reporting

Hi,

I have ipcce 8.5 solution with cvp 8.5. We need to integarde salesforce reporting tool with our icm. Is there any connector or api need to devlop

to fetch icm real time data for salesforce application.

Regards,

Dinesh Joshi

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Advocate

api for icm real time data for sales force reporting

Hi,

there are two ways:

1. near-realtime, which is easier. Use SQL queries to get the information from real time tables from ICM. The information is not really realtime, since it is updated in 5-10 seconds interval.

2. CTI monitor, which might be challenging. Use the CTI interface of ICM to 'subscribe' for all/selected events, including state changes and then do your calculations. It's realtime, but again, programming it may take a while.

G.

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