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API for RealTime & offline reports

Hi,

We are planning to develop our own CCX wallboard and offline reports. Can you please suggest us what are the SDKs CCX provide for this?

Does CUIC is sufficient for all kind of reports or we need to work on combinations like CUIC, CTI OS, CCX database query etc?

Regards,

Umesh

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Contributor

Re: API for RealTime & offline reports

CCX does not really expose their schema, instead they provide stored procedures that reports are built off of.  CUIC is sufficient to talk to those stored procedures.

Regards,

Jack Parker

View solution in original post

2 REPLIES 2
Contributor

Re: API for RealTime & offline reports

I would like to provide an answer for you on this topic. Please let me know your progress so far, and if your question is now different.

Thank you.

Contributor

Re: API for RealTime & offline reports

CCX does not really expose their schema, instead they provide stored procedures that reports are built off of.  CUIC is sufficient to talk to those stored procedures.

Regards,

Jack Parker

View solution in original post

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