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Application is running for an unusually long time in UCCX 7.0

Ossama OHK
Level 1
Level 1

Hi All,

I have UCCX 7.0 i see that int Real time report in the application task that some of the applications is running for an unusually long time and this affect on our system make the sessions of available IVR Ports reduce. I want to terminate these application from running.

Regards,

1 Accepted Solution

Accepted Solutions

anchoudh
Level 9
Level 9

Hi Ossama,

Are you saying that some of the calls are in stuck state and consuming the license IVR ports?

If you want to clear these stuck calls, please restart the UCCX engine\box.

Hope this helps.

Anand

Please rate helpful posts !!

View solution in original post

5 Replies 5

anchoudh
Level 9
Level 9

Hi Ossama,

Are you saying that some of the calls are in stuck state and consuming the license IVR ports?

If you want to clear these stuck calls, please restart the UCCX engine\box.

Hope this helps.

Anand

Please rate helpful posts !!

Dear Anand,

Thanks for your reply, i meant that there is some application stuck in the application Task table in real time reporting for unusual long time. i need to terminate these stuck application. and you can check this in the attached picture.

Hi Ossama,

These are due to stuck sessions. Please try the following:

-Restart the cisco desktop synch service

-Restart the cisco reccording and statistics service

-Restart the cisco enterprise service

If its a HA setup, do so on both nodes. This should clear the stuck sessions.

Regards,

Prashanth

Dear Prashanth,
,

I restarted all the services that you mentioned it before and dont effect to the stuck applications. any solution you have to help to fix this problem???

Chakshu Piplani
Cisco Employee
Cisco Employee

Try this :

https://supportforums.cisco.com/message/3069753

Sent from Cisco Technical Support Android App