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AQM 10.5 and Windows 8.1 32 bits clients

Hi All,

I have a customer who has a contact Center solutions with UCCX 10.6 and CUCM 10.5. He uses Cisco AQM 10.5 for recording agents communication (Desktop Recording Method). 

The voice recording works for agents using windows 7 and windows 8.1 64 bits but it does not work for windows 8.1 32 bits clients which happens to be the most used OS  on this contact center. I would like to know if any one has met the same issue and got it to work.

Best Regards