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rupam_chakra1983
Beginner

AQM integration with CAD

      Hi

We ave a requirement from customer so that they should stop recording of call from CAD on customer demand.

we have AQM 8.5.2 ,UCCX 8.5.2 Su2 and cucm.

we have configured desktop recording in AQM for all call .

Now the customer requirement is that if they receive call from any of there client and if there client want to stop the recordig the Agent should be able to control it from CAD..

How this is possible with CAD integrated with AQM.

Regards

Rupam Chakraborty

1 REPLY 1

Hi

AQM supports IPC actions - that should mean that the easiest way to get this running would be to add a Task button to CAD then runs an IPC action to send a delete command to AQM.

Details of integrating CAD to QM in this way are here: http://www.cisco.com/en/US/products/ps8293/products_programming_reference_guides_list.html

Regards

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
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