Are there any agent gadgets that show their personal statistics

[Michael Miu]

Hello,

With Cisco Agent Desktop, each agent could view their queue related real-time/historical statistics, as well as their personal statistics.

In Finesse, I can utilize CUIC Sample Gadget and create a permalink for the queue related statistics.  Is it possible to show an agent's personal statistics as well?

Thank you!

[Mark Cockrell]

You can show agent level statistics using a CUIC gadget but I don't think that's a scalable solution.  You would either have a report showing all agent statistics or you would need an individual permalink for every agent.  It does not appear that you can pass parameters using a permalink. 

Another option would be to create your own gadget which pulls the agent stats from the HDS. 

[dlender]

You may be able to create a CUIC permalink for a specific agent. I suggest you post your question in the reporting forum

https://communities.cisco.com/community/developer/collaboration/contact-center/reporting

[Michael Miu]

Thank you both.   CUIC permalink for a specific agent...  How would that work if the layouts are by team?

[Mark Cockrell]

If it's possible you would have to set the permalink programmatically in the CUIC.js file.  i.e. Lookup the users extension and match it to a permalink to return.

Maybe try the getExtension() method of the finesse.restservices.User Class.

[Mark Cockrell]

It looks like you can pass parameters into CUIC permalinks. 

i.e. //localhost:8444/cuic/permalink/PermalinkViewer.htmx?viewId=5BC22D1C1000013C61E3571D0A4E5AF5&linkType=htmlType&viewType=Grid&@agent_list=14527,14537

You would still need to build the link programmatically in the the CUIC.js file.

[Michael Miu]

Thanks Mark.  However if we have 50+ agents, that would mean 50 separate CUIC permalinks correct?

I imagine that would cause system performance issues for CUIC.

[Mark Cockrell]

It would only be one report and permalink, an agent level report that is filtered by Agent.  You would then just modify the permalink URL to include the agents ID as a parameter.  I believe this should be possible in the CUIC.js file but I have not done so yet myself.  I'd be curious how it works if you give it a try.

[marialourdescamba]

passing parameters to permalink will required authentication to view the reports.

Anybody tried using auto login ? or auto authentication to CUIC to resolve the issue?