With Cisco Agent Desktop, each agent could view their queue related real-time/historical statistics, as well as their personal statistics.
In Finesse, I can utilize CUIC Sample Gadget and create a permalink for the queue related statistics. Is it possible to show an agent's personal statistics as well?
You can show agent level statistics using a CUIC gadget but I don't think that's a scalable solution. You would either have a report showing all agent statistics or you would need an individual permalink for every agent. It does not appear that you can pass parameters using a permalink.
Another option would be to create your own gadget which pulls the agent stats from the HDS.
It looks like you can pass parameters into CUIC permalinks.
You would still need to build the link programmatically in the the CUIC.js file.
It would only be one report and permalink, an agent level report that is filtered by Agent. You would then just modify the permalink URL to include the agents ID as a parameter. I believe this should be possible in the CUIC.js file but I have not done so yet myself. I'd be curious how it works if you give it a try.