Are there any checks or anything that you could think of, as to how a call could by pass a time of day check in our ICM scripts

[Faheem.Kaleem1]

Are there any checks or anything that you could think of, as to how a call could by pass a time of day check in our ICM scripts.

I have a call which by passed Time of the Day configuration and went to an Agent, when it suppose to be going to the end time script.

Basically it has bypassed the TOD configuration within ICM script. I have reviewed the config and it is all looking fine.

[Omar Deen]

Can you take some screen shots and show us?

Is the time and day on the central controller accurate? TOD nodes go off of that