08-14-2007 01:06 PM - edited 03-14-2019 01:10 AM
Running IPCCX 4.0(5) Build042
Very basic setup, one script and application for a IT helpdesk. Call comes in and there are 4 options, each option is tied to a queue.
Seems that every now and then I have heard from users who call in that they hear a "are you there?" message.
I think it is when there are no agents logged in or ready in a queue. But I have not been able to accurately verify this.
If it is because no agent is logged in or ready, during the normal operating hours, any thoughts on how or what I should do to fix it?
Not sure where to start to be honest. Any advice would be appreciated and helpful.
08-14-2007 02:03 PM
You will hear the "Are you there" message in menus if you do not select a menu option. So before a menu repeats it's prompt, it will ask "Are you there".
08-14-2007 05:08 PM
Under the properties of 'Menu' step, set the 'Maximum Retries' to '0'. The system will then follow the Timeout branch and you will not hear the system prompt.
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