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Beginner

Hello Abhiram,

Hello Abhiram,

Thanks a lot for your contributions really ..

I had a very annoying problem , that couldn't solve till now ..

i even opened a thread on the Support forums ,but no luck .. details are below :

https://supportforums.cisco.com/discussion/13042136/uccx-11-javascreenpop-gadget-not-loading

I have a UCCX version 11 , and trying to load the ThickClientScreenPop Gadget ..

as per the guide inside the PDF , we will need to upload below files into the Finesse 3rdpartygadget directory , as attached


The Jar file "JavaScreenPop.jar" is mentioned to be uploaded in any Web server , so i used the Finesse Webserver and put the file with same directory .. now inside the XML file , i modified the "codebase" to the path "/3rdpartygadget/files/ThickClientScreenPop" ... as below


    <!-- jQuery -->
           <script type="text/javascript" src="/desktop/assets/js/jquery.min.js"></script>
         
           <!-- Finesse Library -->
           <script type="text/javascript" src="/desktop/assets/js/finesse.js"></script>

 
           <!-- Gadget Business Logic -->
           <script type="text/javascript" src="ThickClientScreenPop.js"></script>
          
           <body class="cisco">
               <div id="path"></div>
               <APPLET CODE="JavaScreenPopApplet.class" codebase="/3rdpartygadget/files/ThickClientScreenPop" archive="JavaScreenPop.jar" NAME="JavaScreenPopApplet" WIDTH=350 HEIGHT=100>
               </APPLET >




restarted everything , and the applet can't load , it is giving below exception :

javax.net.ssl.SSLHandshakeException: Received fatal alert: handshake_failure


Now , i tried to change the Jar file webserver to be hosted on my IIS , and it worked without a problem ..

Can any body help with why the JAR file can't be loaded inside the Finesse Tomcat ????! Actually i made some tests using HTTP get and the file is listed inside the URL : https://IP:8445/3rdpartygadget/files/

I tried like 5 version of Java , and 4 browsers , all versions of IE and Firefox ..
still the jar file can't be loaded ..
we deployed this solution before , and it is working fine on CCX 10.5 .. so no idea what is the problem with CCX 11.0

Thanks A lot,
Ahmed Salah

Beginner

Re: Ask the Expert: Cisco Unified Contact Center Express (Unified CCX) 11.0 and Beyond: Feature Design, Deployment, and Troubleshooting

Hi

I am designing a UCCX HA LAN 11.6 with AQM and WFM. In the solution guide I see that AQM and WFM cannot be installed co-residency I get that part, however it goes on to say that AQM or WFM cannot be installed on the same VM as CCX.

 

Does this mean that either AQM or WFM cannot be installed on the same server as UCCX ?

 

I have seen AQM running on the same UCS as UCCX so I am wondering if I am reading this correct.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_11_6_2/design/guide/uccx_b_ccx-solution-design-guide-1162.pdf

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Enthusiast

Re: Ask the Expert: Cisco Unified Contact Center Express (Unified CCX) 11.0 and Beyond: Feature Design, Deployment, and Troubleshooting

Calabrio application (QM or WFM) doesn't co-reside with UCCX. UCCX is a VOS application.

 

AQM is installed on a separate VM as its a windows based application. From Calabrio/Cisco guidelines perspective, QM & WFM can't co-exist on the same VM in the prod.

 

So if you need QM & WFM both - you'll have two or more than two additional windows VMs depending on your Calabrio architecture.

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