ASR/TTS SOLUTION COMPATIBILITY

[alicia.vega]

Hello,

We would like to integrate a cheap ASR/TTS solution with Cisco Unified Contact Center Express v8.5. We are thinking in VERBIO (http://www.verbio.com/webverbio3/index.php).

It's a solution with plenty support of MRCPv1/v2.

Do you think it could work? Thanks!

[Chris Deren]

Alicia,

From CCX SRND:

"Nuance, Scansoft, and IBM are the only ASR and TTS providers that have been tested and will be supported"

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/design/uccx851srnd.pdf

HTH,

Chris

[Gajanan Pande · Accepted solution]

Alicia,

I recommend adhering to the ASR/TTS products mentioned in the UCCX Compatibility Matrix, so that the supportability of the deployment is ensured. If you are keen on going with Verbio, please ensure that complete testing of their product is done & supported with Cisco Products.

To know supported ASR/TTS products with UCCX 8.5, refer " Speech Server " column on page 63 of UCCX Compatibility Matrix

HTH ?

Pls rate the post if it helps.

GP.

[asafayan1]

Hi,

Did you every implement a solution? I need a cheap ASR solution as well.

Best,

Amir