01-24-2012 06:56 AM - edited 03-14-2019 09:14 AM
Hello,
We would like to integrate a cheap ASR/TTS solution with Cisco Unified Contact Center Express v8.5. We are thinking in VERBIO (http://www.verbio.com/webverbio3/index.php).
It's a solution with plenty support of MRCPv1/v2.
Do you think it could work? Thanks!
Solved! Go to Solution.
01-24-2012 09:34 PM
Alicia,
I recommend adhering to the ASR/TTS products mentioned in the UCCX Compatibility Matrix, so that the supportability of the deployment is ensured. If you are keen on going with Verbio, please ensure that complete testing of their product is done & supported with Cisco Products.
To know supported ASR/TTS products with UCCX 8.5, refer " Speech Server " column on page 63 of UCCX Compatibility Matrix
HTH ?
Pls rate the post if it helps.
GP.
01-24-2012 09:10 AM
Alicia,
From CCX SRND:
"Nuance, Scansoft, and IBM are the only ASR and TTS providers that have been tested and will be supported"
HTH,
Chris
01-24-2012 09:34 PM
Alicia,
I recommend adhering to the ASR/TTS products mentioned in the UCCX Compatibility Matrix, so that the supportability of the deployment is ensured. If you are keen on going with Verbio, please ensure that complete testing of their product is done & supported with Cisco Products.
To know supported ASR/TTS products with UCCX 8.5, refer " Speech Server " column on page 63 of UCCX Compatibility Matrix
HTH ?
Pls rate the post if it helps.
GP.
03-26-2019 08:50 AM
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