Assign Application ICM

[mohamed helmy]

Hello,

Seems to be an easy question.

In ICM 11.0 how to assign the script to a dialed number?

Regards

Mohamed Helmy

[Sasikumar Divvela · Accepted solution]

Hi Mohamed,

You can assign script to call type (which internally used by any dial number).

Just login to script editor-> Select script option-> CallType Manager->Schedules tab->Select the calltype from drop down-> Click on add to assign the script.

Regards,

Sasikumar.

[mohamed helmy]

Hello Sasikumar,

Thanks for your answer.

But when I did that steps, faced the error:

<<An error occurred while saving the call organization data, error attempting to connect to DbAgent>>

Regards,

Mohamed Helmy

[Sasikumar Divvela]

you should be having some connectivity issues. Are you able to save other configurations from config manager , from the same machine ?

[mohamed helmy]

Ok, Managed it. It was from the script editor. restarted it, and the error disappeared.

Thanks a lot for your help

Regards

Mohamed Helmy.