02-08-2022 09:22 AM
I'm getting reports from a customer of mine that some supervisors may be changing agent attributes without proper permission. Is there a way to audit who is changing agent attributes in UCCE 12.5? Would be nice to know:
-Person making the change
-Agent they changed
-Timestamp of when the agent was changed
I've looked the the schema and the agent_attribute table does not have any kind of datetime field in it.
02-08-2022 10:04 AM - edited 02-08-2022 10:06 AM
Natively? Kinda sorta... it's a command line function called dumpcfg. You're essentially dumping the recovery key to see who did what since every change in the contact center has a unique key to it. https://www.cisco.com/c/en/us/support/docs/voice-unified-communications/icm-logger/69985-dumpcfg-icmconfig.html
If you want something more usable, there is Cisco/eGain CCMP, Speech-Soft KomandEX, Aceyus Director, and I'm sure there are others that I'm forgetting.
02-08-2022 12:26 PM
Like @Omar Deen dumpconfig is the way to go and once you get a handle on it it's pretty easy to use and provides all the information you're looking for.
david
07-25-2024 08:06 AM
Hello,
Are there any reports in CUIC that provide audit trail of actual changes made in regard to agent attributes and skill groups? I'm aware of the Audit Report which details the user login information, but that report does not provide changes made.
Thanks
07-25-2024 10:50 AM
07-26-2024 06:15 PM
Whats frustrating is that they do natively provide some of this audit reporting in Webex CCE but don't do it in UCCE/PCCE.
07-29-2024 08:21 AM
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