Audit UCCE agent attributes

[jbach2003]

I'm getting reports from a customer of mine that some supervisors may be changing agent attributes without proper permission. Is there a way to audit who is changing agent attributes in UCCE 12.5? Would be nice to know:

-Person making the change

-Agent they changed

-Timestamp of when the agent was changed

I've looked the the schema and the agent_attribute table does not have any kind of datetime field in it.

[Omar Deen]

Natively? Kinda sorta... it's a command line function called dumpcfg. You're essentially dumping the recovery key to see who did what since every change in the contact center has a unique key to it. https://www.cisco.com/c/en/us/support/docs/voice-unified-communications/icm-logger/69985-dumpcfg-icmconfig.html

If you want something more usable, there is Cisco/eGain CCMP, Speech-Soft KomandEX, Aceyus Director, and I'm sure there are others that I'm forgetting. 

[david.macias]

Like @Omar Deen dumpconfig is the way to go and once you get a handle on it it's pretty easy to use and provides all the information you're looking for.

david