cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
1065
Views
9
Helpful
3
Replies

Authenticate callers via UCCX 8

arshamfarah
Level 1
Level 1

One of my customers asked me to implement a contact center for them, the main issue is he needs to authenticate callers (customers) before putting them in the queue, in this way only the customers who have a support contract can call the CC. Can you please help me on what will be the procedure for that.

Kindest Regards

3 Replies 3

Chris Deren
Hall of Fame
Hall of Fame

What is the authentication going to against?  I.e. database, some kind of application, etc?

Either way you can do this with UCCX by either collecting the caller input and comparing it against database or an XML file. For database query steps you will need UCCX Premium edition.

HTH,

Chris

A SOAP call is also possible with a premium license.

Please remember to rate helpful responses and identify helpful or correct answers.

Jon, I think Enhanced and Premium licensing gets you the fancy Java stuff.

See Volume 3 of the programming guides, on page 2-6, section "About Expression and Java Licensing"

Anthony Holloway

Please use the star ratings to help drive great content to the top of searches.