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Auto-answer setting on gadgets

armandoramirez
Level 1
Level 1

On Unified CCE Administrator Manage > Agent > Desk Settings. there's an option to configure Auto Answer.
How can my gadgets read that setting? are those settings available by the FinesseJavaScriptLibrary or is there any way to read/receive those settings?


Reference manual settings:
Packaged CCE Administration Guide for Release 9.0(x) - Manage Agents [Cisco Packaged Contact Center Enterprise] - Cisco

1 Accepted Solution

Accepted Solutions

ewindgat
Level 5
Level 5

Finesse and CCE communicate with each other to send and receive the desktop settings.

The Desktop Settings are not available as an API or in the Finesse JavaScript library.

View solution in original post

1 Reply 1

ewindgat
Level 5
Level 5

Finesse and CCE communicate with each other to send and receive the desktop settings.

The Desktop Settings are not available as an API or in the Finesse JavaScript library.