Automatic Work does not working

[dan_gudila]

Hello,

I got a issue when tried to configured the Automatic Work and Wrap−up Time.I made all configuration into Cisco Contact Center Expres version 5 enchanced.

Under Cisco Desktop Work Flow Administrator I cannot found „Enable automatic state change” for disable. The behavior of Agent Desktop is:

After close a call the agent going to redy instead work.

Thanks in advance for yor help,

All the best,

Dan Gudila

[frzhang]

It's configured in CSQ.

[dan_gudila]

Hello frzhang,

Many thanks for your reply,  Lack  the CSQ configuration indeed,

All the best,

Aurelian.