Does somebody know the available API to the contact center entreprise (in release 10 and above) ?
I have seen that there are specific API for the Cisco E-mail Interaction Manager (EIM) and Web Interaction Manager called "Media Routing Interface" and "Agent Reporting and Management Interface" : does somebody know whether these inte"rfaces are available for external application and, if yes, where they are documented ?
(I refer to "Cisco Unified Web and E-Mail Interaction ManagerSolution Reference Network Design Guide, Release 11".
thank in advance.
Jacques
