Available/Unavailable for multiple Queues on CCX5

[richb1971]

Hi,

We have agents who take calls for multiple Queues and need to be able to make themselves available/unavailable on different days. At present they do this through multiple logins (one for each queue-not ideal). Any suggestions? Dont want to depend on Supervisor to maintain.

Thanks

Rich

[Jonathan Schulenberg]

The product is currently designed to require administrator or supervisor intervention through /appadmin skill level assignments to do this. You can submit a Product Enhacement Request, or attach yourself to an existing one if already requested, through your Cisco AM.