AW client configuration updates

[Karthik U R]

Hi,

Any updates done from AW client (configuration manager) will be updated in Logger database. Right.?

So is there a way to backup the configuration data before user make any configuration changes.? So that we can backup the configuration data and restore in case of mishap by the ldap user.

Also please let me know what all the configuration changes an AW client can make.? (I mean to say what all the components an AW client can access.)

Thanks and Regards,

Karthik U R

[Hossain Ahmed Ashfaque]

Hi Karthik,

AW client is nothing but AW Distributor in which you can restrict different admin access. Basically the access of AW client is subset of the access of AW distributor. It is done during the setup.

Whenever you change any configuration using AW client it will immidiately start working on your solution. And after any configuration changes you can take the aw and logger configuration backup using icmdba.

Thanks and Regards,

Ashfaque

[Karthik U R]

Hi Hossain,

Thanks a lot for the response.

OK,  So we can set the access level during client AW installation.

Also can we restrict the access,Right.?

like should not be able to access script editor, Instead can access only Agent list, Skill groups, team list .etc..

Thanks and Regards,

Karthik U R

[Hossain Ahmed Ashfaque]

Hi Karthik,

Yes you can.

Thanks and Regards,

Ashfaque

[Karthik U R]

Hi Hossain,

OK, Thanks for the confirmation.

Regards,

Karthik U R

[Hossain Ahmed Ashfaque]

Hi Karthik,

you are always welcome.

Please rate if the post is helpful.

Thanks and Regards,

Ashfaque.

[spaulin]

With all due respect....

"AW client is nothing but AW Distributor in which you can restrict  different admin access. Basically the access of AW client is subset of  the access of AW distributor. It is done during the setup."

and...

"OK,  So we can set the access level during client AW installation.

Also can we restrict the access,Right.?

like should not be able to access script editor, Instead can access only Agent list, Skill groups, team list .etc.. "

These statements are NOT accurate.

A client AW has all the ability to make configuration and script inserts, updates, or deletes as any other AW.  You cannot set any such access during installation.  It depends on who the USER is who's logged in to the machine, versus what the machine itself can or cannot do.

In order to restrict access, you'd need to create a read-only user, or use Feature Control Sets to limit what individuals can insert, modify, or delete.

As indicated though, you can use ICMDBA to export your known good, working configuration, such that if something catastrophic occurs, you can then re-import that data.  This is non-trivial, however!  You would need to bring your entire ICM/UCCE system down, import the config into the loggers and AWs, and then re-initialize it so the callrouter would come up with the 'old' copy of the configuration.

[Hossain Ahmed Ashfaque]

Hi Steve,

Thanks for correcting the statements and clarifying the things.

Thanks and Regards,

Ashfaque

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[Karthik U R]

Hi spaulin,

Thanks for the information.

Is there any documentation on the use of Feature Control Sets to limit what individuals can insert, modify, or delete.

Because we mainly want to ensure that users with AW client should not make unwanted modifications by mistake (like in script editor) which would impact the entire call center operation.

Regards,

Karthik U R

[Hossain Ahmed Ashfaque]

Hi Karthik,

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ippcenterprise9_0_1/configuration/guide/CCMP_BK_CF9DE244_00_configuration-guide-for-cisco-unified.pdf

Please check page 36 to 39 of the above link

Thanks and Regards,

Ashfaque

[Karthik U R]

Hi Hossain,

Thanks. The document is very helpful.

Regards,

Karthik U R

[Hossain Ahmed Ashfaque]

Hi Karthik,

There is work around for it. You need to create different customers under the instance explorer and configure the DN script and icm script with the customer which you want to show to the supervisor.

Now while creating user use the same customer and for feature control chose the controls which you want to give. In this case that user will only able to see the scripts which is created for that user.

Thanks and Regards,

Ashfaque.

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