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Backing UP Cisco WFO Server

sudhir kumar1
Level 1
Level 1

Hi,

 

We are using Cisco Compliance recording for call recording.

Can anybody suggest that how i can take backup of Cisco WFO Server hosting compliance recording.

 

Regards..

Sudhir kumar

1 Reply 1

Anthony Holloway
Cisco Employee
Cisco Employee
Did you see the Backup and Restore chapter of the WFO QM Installation Guide on page 231?

https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/workforce_optimization/qm_11_5/installation/guide/qm-installation-guide-cisco-115.pdf

It says:
"The data that you should back up includes the Quality Management database, the .keystore file if you
are using signed certificates, and your custom logo."

Then it goes into each section in more detail on how to backup the system.
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