Contact Center

It looks like Cisco is no longer going to be producing this product and has recommended an Oracle product or any other 3rd party sip proxy system in the compatibility matrix. Has anybody already replaced vCUSP with an alternative product?  If you hav...

After UCCX installation, when I ssh to the server I get the following error, anyone had already this error?    

Dears, I am Newbie to the voice realm and I have several questions regarding the uccx licensing.What's an agent in uccx when it comes to maximum seat it says it's the maximum number of agents that they can log in.and Total IVR ports mean the maximum ...

Hi All,Am looking for a support on finalizing the design for below requirement and need to know if there are any one 3rd party vendor who can provide all of the below features: SMS- Incoming and OutgoingChatBot UI with AI/ML capability from Google CC...

Hello Folks,We are running an on-prem UC infrastructure CUCM v14 with PCCE 12.6 and one of our business units wants to present customer information (screen-pop and user data information) from their cloud-based SugarCRM to the agents.  Does anyone hav...

Hi!I need step-by-step instructions on how to integrate Jabber with Salesforce.  Please help!Thanks!

Hi,The Licence says that premium license support outbound Calls Outbound. But had a disclaimer that says "May require Campaign Management software."I don't understand, i need adicional services, servers, integrations for an outbound campaing or can i...

Hi, I'm not sure if flex-cc license still has basic and advanced IVR concept applied in UCCX. Flex-CC datasheet only mention that you will get Touch-tone IVR (2 ports per agent) for both standard and premium license but never mention about how many a...

I don't see a clear introduction for what / how many licenses need to purchase in PCCE/UCCE. For example , it has 1000 agent seat in the contact center , then what license should I purchse and what is the qty for each? Subscription model is prefered ...

Hi TeamOur customer are using CUCM 10.5.2 and CCX 11.0.1 we want to upgrade their UC platform butwe would like to upgrade first of all CCX 11.6.2 and after that CUCM will be upgrade version 12.0 so my question is that CCX 11.6.2 is not orderable now ...

Hi Team,I am trying to import contacts in Cisco UCCX (latest version) by "Automatic Import Contacts" process via SFTP. I have installed freeftpd server in my laptop windows 10 and enabled SFTP of that application, added new user with credentials cisc...

Hi all. I’ve recently watched the Contact Center Express (CCX) Update and Roadmap – (DGTL-BRKCCT-1011) Cisco Live presentation and I'm looking for some clarification regarding the announcement about Cisco Webex Workforce Optimization The roadmap sugg...

Hi folks, I ran into a situation where customer has single ISR 4331 router with total 2 SIP trunks from different telecom providers. on ISR 4331 by default loaded with 2 Gig interfaces. As best practice, is it recommended to have single Gig with 2 di...