Contact Center

Hello, talented CISCO engineers. I have a Record Issue. CUCM do not Send SIP BYE Message for Record Server So the recording didn't stop and continued. Eventually, the recording engine failed to process the signal. The recording method is BIB,  We us...

I work for a large hospital network that uses Microsoft AD via LDAP to sync device display names. A large department of ours just recently began using Cisco Finesse and the manager is running reports in CUIC; specifically, "Detailed Call by Call CCDR...

Hi I'm not an expert in CUCCX Scripts, but what I'm trying to do here is set 2 phone lines used in the phone tree line in a schedule, with working hours 8am-5pm and automatically set those 2 lines to forward all to voicemail in non working hours and ...

Dear All,   As the subject say, I have UCCX deployed in my company when the users calls numbers that has IVR the digits is not working. Example: User dialed a number and the IVR answers for support click 1 >> user click one nothing happens. I d...

Hi All, I use a few SQL queries against AWDB and the HDS already for some basic troubleshooting but Im stumped on building one that could potentially be very useful. Does anyone have anything that would/could show an Agents historical Skillset (curre...

Hi, I am working on Cisco UCCX and I am using Cisco UCM integration. When I am calling from external number ('customer') to one of Cisco extensions ('agent') I am clicking 'Decline' on the agent's Cisco Jabber. Then I am redirected to the agent's voi...

Hi Everyone I've noticed a couple of users are starting to receive an error when trying to log into Finesse through Edge or Internet Explorer, the user signs into their phone then logs into Finesse, the system signs them in successfully with their cr...

Hello Experts , Is there way we can do the EMAIL and SMS set-up on PCCE / UCCE platform , for E-Mail set-up i am aware we can use email element on IVR, like how we can use the for SMS ?  and EMAIL configuration how we can do in under LIB folder? can ...

Hello AllI hope you guys are all right. I would like your help, if possible, on the procedures for regenerating CUCM certificates, more specifically those indicated below: 1- Tomcat Certificate:    If Tomcat is third-party signed ? I found a link but...

how to change username and password for agent using just login in Cisco ip phone from cucx 

Hi, I'm facing a issue where one agent in contact centre is going to reserve mode continously but not routed with any calls. When pulling the MIVR logs i'm getting the below error. Can some one assist us in finding the exact issue? Line 1904: 1023026...