Moving away from VXMLGW to VVB and I am curious about having multiple entries in the VVB host-to-ip configuration. Today I have something like thismediaserver Datacenter1_ip1, Datacenter1_ip2mediaserver-backup Datacenter 2_ip1, Datacenter2_ip2 The ...
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Hi Experts, Can anyone help in below issue Our HDS and Logger database Max date time showing previous day date for some tables .Please find the attachment.
Hi Key store access through cmd fails with error "keytool error: java.io.IOException: Keystore was tampered with, or password was incorrect" trying to export wsm certificate by using below command and password is using from DecryptKeystoreUtil....
Hi Experts, can anyone help in below issue with script editor . when i try to save a script i am getting error "you cannot update script because you do not own the script lock " .i checked and couldn't find any script lock. this was happening in all ...
Got a customer, running VVB 12.6(1) They are looking to change ASR/TTS configurations from specific Nuance IPs to VIP IPs. The goal: load balancing/high availability 1. Is this Cisco recommended? 2. If yes, has anyone else done this and any issues?
This is a first for me. Tech refresh to 12.6.2 with brand new server builds for CVP. Installed 12.5.1, 12.6.2, and ES11 and found through netstat -aon that port 8111. I first came across the issue when I tried importing the certificate using the Cert...
Resolved! CVP VXML license excess issue
If the CVP VXML license is exceeded, I'm sorry~ or silence occurs.What is the cause of the silent state?
Hi Can we install ICM components and CVP components application on different drive than OS installed ? Best Regards, Tibin Thomas
Dear Members, We are facing an issue with ending a CVP self-service script where the line stays active sometimes noting that the CVP script is completed and the call is hitting back the release node in the ICM script. It is the same behavior with the...
Hi,Has anyone gotten VVB 12.6.1 to work with Google Speech to text or the Dialogflow Intent element?I have it working with the Dialogflow element, but it fails for Transcription and DF Intent. They're coming back with null pointer exceptions on the V...
Resolved! CUIC 12.5 Certificate renewal process
Hello Experts, Can anyone helps in understanding the process for certificate renewal in cuic 12.5.below certificates will expire for us by jan 30 intelligencecenter-jms intelligencecenter-srvr ipsec ipsec-trust Tomcat-ECDSA also after renew the cer...
Hi all I have problem with Cisco oamp server(Installed server by ova file) So full physical memory is 4GB now. But thesedays oamp server memory usages occupy almost 91~94% I checked high memory usages and I found msmpmg.exe(Highest usage) but I do...
UCCE 12.5Seeing an unknown reason code, 64905 in Agent Not Ready Detail reports (CUIC), and within the HDS, Agent_Event_Detail table. I found no mention of this RC in the DB Schema, nor from searching the web. I'm curious if it's related to Finesse...
Resolved! Cisco ES10 CVP Update App
Can anyone help me understand the difference if any between the update application shell script with ES10 applied and without it. I am noticing some issues with ES10 applied where on using the update application script to update any VXML application,...
CVP Application 12.6.2. to differentiate between hang up and connection to agent events. Hi Community !I have a cvp application for a queue. a caller stays online and hears the music in this application. If the caller ends the call without connectin...
