Hello Guys,Calls go to music via the execute scripts node in ICM (interruptible mode) when agents are interacting with other callers or when no agents are available; calls will reach agents once agents are available. When in unit interruptible mode a...
Forum Posts
Hi All ,Can anyone help to get below details SQL Query to find agent name ,extension used and latest login date for all agents in ucce. looking for a single entry for each agent. thanks, Rohit
We have CVP serve application which after the upgrade is failing to run. Is there an specific JAVA or Tomacat change that happned form 11.6 to 12.0 that is causing the JavaEXc error.Error Log :XXX.XXX.XXX.1691425438920.130314.xxxxxxxx08/07/2023 11:23...
Running Cisco CVP 12.6(1), I am trying to call a different existing callflow, from a running callflow. I know both callflows in their current state work, but I want to modify one callflow to call the other callflow, then return to the original runni...
hi can someone helps me to design a sql query for abandoned calls for an Agent including calls disconnected by agent before answering. I designed below query referring call disposition codes but not sure if it ok for my requirement. can someone con...
PG is unable to establish relation with one of the CVP server. It is as if it connects to VRU and it drops the connection with a protocol error. has anyone else ran into a similar situation before. I have checked the config multiple times and nothing...
Resolved! error.badfetch.http
Hi, We have CVP 12.6,VVB 12.6 with UCCE 12.6 solution. If we have any missing audio prompt, the system giving exception error.badfetch.http leading to call disconnection and from CVP iis log we could confirm the audio URL return 404 error code. How w...
Hello Guys,we had the finesse customizations gadgets , Source Code is showing in browser inspect element can we secure this or hide during inspect elements?Thanks!!
I have an agent that is shown as having 2 RoNA calls in CUIC on 8/14/23, as well as RoNA Not Ready time, but when I look in the HDS, I do not see the two RoNA events on that date. When searching further back, I see no issues until 3/28/23. The RoNA...
I need to write an on-call end java class to catch hangup events, however, I also need to write a record to an external source via a RESTapi. I know my session values from the application will be available from the application so that will help for t...
Hi, just wondering if anyone has any first-hand experience of installing Call Studio 12.6.2 on Windows Server as opposed to Windows 10? It isn't officially supported in the compatibility matrix so if we run into issues I know Cisco won't support it, ...
Hello Guys,can you anyone help me to find and give the detailed explainations for these two column in CallType_Interval.Thanks!!Sabri
Hi Key store access through cmd fails with error "keytool error: java.io.IOException: Keystore was tampered with, or password was incorrect" trying to access the keystore for list out the available certificate details by using below command and pass...
Resolved! VVB Web administration password change
Hi can we able to change the VVB Web administration page password? we can change OS admin and security passwords, but how to change the VVB administration account password? Best Regards, Tibin
Resolved! CVP Certificate Vulnerability
Hi, We have CVP 11.6 with UCCE 11.6 Security team came with below findings for CVPs and we are not able to locate where is this Certificate installed. We have regenerated CVP call server,vxml server,and wsm certifiactes already with SHA256 from SHA1....
