Hi Everyone,So we have our CISCO IVR deployed in local environment, after the greeting tone in IVR we're trying the select options setup (for ex. to enter the phone number of the person you're trying to reach press 1). We have tried multiple times bu...
Forum Posts
What is the major difference between UCCE 11.5 and 12.5 versions
Hi All,Do you guys typically run metasynch.cmd following the CVP upgrade? It is listed as a post-upgrade task, just wondering what this sync for APIs actually means and what happens if it does not run after an upgrade. Customer does not use any APIs ...
Hello experts,We have a PCCE 12.6 12,000 seats. Currently we have 2 peripheral sets, we configured the VRU with type 10. configured 2 different customers to associate with the 2 Network VRU.Our problem is when calls coming in via Network VRU #2, Rout...
while doing the bulk insert of call type table in ucce .can we keep the calltypeID same as in our upload file.as per documents it shows call type id need to be kept blank while uploading as its a primary key .is there a way we can insert in to table ...
Resolved! CCBServlet won't start UCCE/CVP 12.6.1
I have UCCE/CVP 12.6.1 lab system for teaching classes with CVP, OAMPServer, ReportingServer & CCB Servlet, and IIS MediaServer all on the same VM. My CCB Servlet won't start up. It's worked in the past (I rollback to VM snapshots for class each wee...
Hello all I'm building a VXML application using VCF classes.The VXML app creates a VForm which includes a VBLock which itself holds a prompt file (VAudio). The prompt is played but after it's finished playing the prompt I'm not re-entering the VXML a...
Resolved! CUCM to CUIC Custom Reporting
I need to build custom cuic report on CUCM data, via third party source (sql server), and connect this third party in CUIC. This is possible as per community discussions but I am unable to materialize this Data import.Please advise how can I fetch cu...
Hello, anybody running UCCE 12.6 with CVP 12.6 on Windows Server 2016 and SQL 2017?I see both 2016 and 2019 versions are supported for UCCE 12.6(1), so thinking on keeping 2016 while doing upgrade from 12.0 that runs on 2016 and SQL 2017.thanks
Resolved! Renaming the Deployed application
I have a very basic question. Is is possible to rename the CVP VXML application (Deployable application) without having the Call Studio project ? Will it work if we just rename the folder? Actually I have an application deployed already and now I ju...
I am trying to break-down the calculation system used in the below report to get to the 76.74% service level. Can somebody help me with that.
Hello all I created a jar with a custom element and can see/pick it from Call Studio's Elements pane inside "Local Elements". But as soon as I put the jar file into the call studio project's deploy/java/application/lib folder, I'm getting the followi...
Resolved! CVP Rest_client form-data
Dear community users, My environment : Cisco CVP 12.5Cisco Webex My use case : From a CVP VXML app, I record a message from the caller into a wav file saved locally on the CVP server.I would like to upload this wav file into a Webex Room. My issue : ...
I just wanted to share the way I've find how to parse the CVP VXML log to be ready to be imported in ExcelThen you can mesure the length of the array with =len() in Excel1. Add this Macro to your application: You can paste this code to your %APPDATA%...
Hi, I'm with UCCE 12.5 and CVP 12.5.I was reading the CVP logs. And I can see our data set in the VXML Array with PV5, but after the TOEXTVXML[0] info, there is a Peripheral Variables section, with all the CallVariables from ICM. So can we call {Data...
