I've done a few installs of CCB, but never really done a serious deep dive into the solution. I recently posted a blog about a modifications I made to CCB to prevent it from being offered when your expected call back time was longer than your open ti...
Forum Posts
Resolved! Real Time Monitoring Tool for CUIC 12.6
I am trying to find the downloadable file to upgrade from Real Time Monitoring Tool for CUIC 11.6 to version 12.6 but I cannot see to find it. Can someone advise where to find this?anyone know where I could find this ?
Could anybody assist how to get a data from the database and interact with IVR system.I have a to create an IVRflow where I need to get a flag value from database and based on that value I need to make a decision flowAttached the snapshot of the flow...
I am playing the initial menu prompt through fetchaudio before sending the call to a custom class which checks certain parameters. If the result is false, the call is sent to a custom Menu element where i have disabled audio groups. This was done to ...
Resolved! CVP Call Studio Extract portion of Data
Hi All. In CVP Call Studio, when you get a Data Session or Element value, is there a way to extract a portion of that value? Say you get "011-45 ABCD EFG" and I just want to get the non-numerical value ("ABCD EFG") to use for other things like TTS p...
I want to disable the initial audio group requirement on Menu element. Currently its a compulsory requirement to add an audio file in menu element. Is it possible to create a custom menu element where the initial audio group is no longer needed? I ha...
I am playing a prompt through Fetch Audio, while this prompt plays i want to send call to Menu element and loop between Menu element and a decision element for the duration of that prompt played in Fetch Audio node. Is there any way i can stop the Me...
I'm experiencing an issue with Post Call Survey (UCCE / CVP 11.6) when calls are transferred between departments and the result is that the Post Call Survey leg of the call is restoring all variables (PV's and ECC's) from the initial call leg as oppo...
Hi all, can anyone share the purpose of Dynamic Configuration in the voice elements. What is the difference by using a java class in this as compared to the one we use in action element?
I am triggering a child application from my parent application using subdialog invoke. Can i return control back to the parent application before the child application's flow completes. I am looking for a way to send a trigger from parent app to chil...
Hello,I am planning to upgrade HW servers hosting UCCE/CVP v12.0(1) from UCS B200M4 to UCS B200M5 (no UCCE upgrade just hardware migration).We are planning to do the cold copy of the VMs (shutdown the VMs and copy from old hardware to the new hardw...
I am logging into CCE and initially get the SystemInfo then i check to see if the user exists.im using a sandbox with a pre created Agent 1If i use the getter (this url) it returns the xml below. when i login with the agent1 (which has a login id of...
Hi all! I have a task to move one of our customers from their current phone system (Avaya) to UCCE/CVP (v12.6). Their current setup has post call survey setup where the surveys reside in Verint (wav files, rating, reporting). Not a lot of documentati...
Hi All,We have issue when using form element in CVP 11.6 with VVB 11, as it was working before with CVP 10 without VVB. the issue is that old grammar used in form element in CVP 10 was working in CVP 11 till we changed VXML GW with VVB. attached th...
Hello,We have a UCCE environment and need to connect our CVPs to a customer's Oracle DB to pull some information and am wondering if the requirements listed in this link is still current for CVP v12.6 if I'm to use the Database element within Call St...
