Contact Center

Hello everybody I would like to ask a question.We are planning to migrate some of our customer services from UCCX 12.5 to webex cc. These services are very simple, but I don't know how to replace the variable defined as a parameter in the Uccx IVR sc...

Dear All, I would like to confirm if we can use Stylus Feature while device is registered on CUCM or Webex Meetings Subscription is required.

i need the source app for UCCX cad for agent in hotline to sign in instead singing in through cisco  IP Phone direct 

Hi,My UCCX Script scenario is explained below,1) Supervisor of Call center call a trigger number(script 1) to set call center(CC) is Open or Close with variable value 1 or 0 respectively via DTMF input.2) Customer calls another busines trigger number...

Hello again,We are tying to figure out how to create a new user in finesse. We don't know how to navigate through out the software. Apparently we need step by step instructions. We are unable to follow the Finesse AG 11.5. I know this a sad case. SMH...

Hi All   Thanks in advance !!!   Could someone please tell me some third party applications for Reporting, Monitoring, Administration, Database etc for UCCE ?   e.g. CRM, SalesForce etc