Hello, talented CISCO engineers. I have a Record Issue. CUCM do not Send SIP BYE Message for Record Server So the recording didn't stop and continued. Eventually, the recording engine failed to process the signal. The recording method is BIB, We us...
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Need to create a customized report in CUIC with contain data by person, by date, with the phone number listed (incoming and outgoing) and the duration of the all.
Hey,i create new script for my customer with call back option and everything is work prefect.i try change the call redirect steps with call consult transfer so i can monitor if the call is answer or not and show that to the customer in the report.aft...
i need to call back same calling number directly i don't need to ask customer to enter call back number
Recently upgraded to UCCX 12.5 and the longest call in queue data field is missing. I know it was there in 11.6. I moved my modified desktop view xml file over and restored the default. Signing in and out of Finesse after making those changing, bu...
Hello, We have a problem with uccx reports. Today no report is working (manual reports, scheduled report). In the list of the scheduled reports each day, we see the last report sent yesterday and the next one tomorrow. Has anyone encountered this inc...
Resolved! UCCX update tomcat to the last version
Hello Team, I have this server:UCCX1admin:show version activeActive Master Version: 12.5.1.10000-31Active Version Installed Software Options:uccx-language-pack_26-12.5.1.10000-22.copadmin:admin:show packages active tomcatActive Side Package(s): for t...
Hi All,We are use Finesse 11.6 with UCCE 11.6 components . Globally we are using Incedo CRM for other department work day today use. Requirement:Going forward UCCE , Agents are going to use only Incedo CRM via Browser continuously and they wont use ...
HIMy customer has Cisco Contact Center 12.5 traditional Enhanced licenses, and they need to add 7 new agents, my question is If we order the new agents licenses as Flex Standard Lic "A-FLEX-CC" is it ok to add these licenses to theExisting system or ...
I've seen lots of threads about how to base64 encode things, but I need to go the other direction. I'm getting a base64 encoded WAV file from another server, and need to unpack it. I can't figure out how to do this in Jave (I can do it in C#). If...
Hi, We have a public dashboard with 2 charts.One for an Unified CCX Historical chart (working fine) and one for an Unified CCX Live Data (we have a 403 error message instead of the chart). The authentication is disabled for this Live report and shari...
The chat and Email windows not appear in Finesse Desktop when I put it in Ready status.I'm working in a lab to integrate UCCX with CCP 12.5 but the windows of email and chat do not appear, it only says "there are no chat and mail active in a white ba...
Hello Team, Would it be possible to add or remove an agent using the UCCE Rest Bulk API. If yes, would you please share an example for the payload, method (POST or PUT, etc) and any specific configuration. ThanksRohit
Software Type: Cisco UCCX Unified Intelligence Center ReportingSoftware Version: Version:10.6(1) build 1 (10_6_1_11001_31) UCCX Unified Intelligence Center Database error when trying to retrieve a Agent Login Logout Activity Report Checked Data sou...
Hi Experts, I am a bit confused to understand the queue time and the ring time in the CCX. I have configured the queue overflow as shown below. Please correct me if I am wrong here; Every select resource step has the same timeout value 12 here. I am...
