Hello, I am trying to play back the calling number within a flow using text to speech and it keeps playing the 10 digit number (X.X.X) as two billion 25 million, ect. I just want it to play each digit individually. So I setup an SSML which works fo...
Forum Posts
Resolved! Webex CC Audio prompts recordings
Hi All, In UCCX, I had the option to record a greeting (xml doc and prompt management script) and incorporate the newly recorded greeting into my primary call flow for emergency or daily messages. Unfortunately, I couldn't find a similar function in ...
Resolved! UCCE or WxCC ?
Hello,Mods please excuse me if this is not the right platform to ask this question. I want to apologize upfront if any of these questions are not valid as I m very new to the Contact Center space. I have spent about 6 years doing CUCM installs and da...
Hello all I am setting up a small proof of concept system that I inherited from our previous engineer. When I log into the user interface and am prompted for my phone number / extension, I have a yellow banner on the top of the user interface stating...
Hello, I am just wondering if it is possible to show the outputs from an HTTP Request in Webex Contact Center. It seems impossible to tell why my request is failing. Everything seems encrypted. Thanks
Hello AllOne our customer asked us for integration between cisco finesse and social medial chat channels like "Facebook, webchat, what's up and twitter"we suggest to use Cisco social-miner for Email, webchat and facebook chat integration as it is inc...
Hello people, Does anyone know please if it is possible to configure a From address for scheduled reports (visualizations) in Webex CC Analyzer? The scheduling works quite fine, however the emails come to my mailbox from a Cisco cloud email address ...
Hello Guys We have PCCE v 12.5 . We would like to obtain the peak call volume. The objective is to get the “max number of concurrent calls count and” That cover all calls whatever have been answered by an agent, abandoned or in treatment at IVR lev...
I am experiencing the agent state going to "Call not answered" instead of changing state to "RONA". In addition after the call is released it goes to a voice message that states we are experincing problems and disconnect the call. Not sure if I need ...
On 12.5Strange issue, I have one person (so far) that is using Cisco IP Communicator and cannot 4 digit dial into any of our UCCX queues. I myself use the Cisco IP Communicator and I can 4 digit dial them fine. He is however able to reach them when h...
Hello All,I have read online guides on post-call survey and a lot of them look complex due due to their use of custom CVP apps and my low knowledge of CVP custom apps. Guys, is it possible to have a post call survey without writting a custom CVP ap...
Good afternoon,Strange occurrence happening. We two different agents getting connected to the same caller/customer. We have checked the ext in CUCM, they are different. We have checked the ICM configs, different. We have listened to the call record...
Dear All, Cisco UCCE 12.6 provides native integration of Google CCAI for Conversational IVR & Agent Assist feature through Voice channel, Need to know that Cisco UCCE 12.6 has capability for Chat(Cisco ECE) with Google CCAI integration. How this ...
I have a CCX customer that is using Monet WFM that is migrating to WxCC but want to keep their Monet WFM. the Webex CC Data sheet it states: Workforce management (WFM) integration● Allows customers to integrate their existing WFM systems with W...
Is there a catalogue listing all webex CC reports with screenshots similar to the one that's available for UCCX?
