Contact Center

Hi All With the conversion of UC licenses from HCS to Enterprise, does anyone know if a CUCM (On-prem) work with a HCS-CCE? Just looking for some alternative in the short term, before moving everything to Cloud solution. Regards,

Hi Experts, can anyone help in below issue with script editor . when i try to save a script i am getting error "you cannot update script because you do not own the script lock " .i checked and couldn't find any script lock. this was happening in all ...

Hi all, Basically CISCO 8841 equipment that is stuck in the "Phone is registering" state and this seems to happen randomly (According to customer) without any changes\touched to the equipment\network. in HCS it is effectively unregistered: Real-time ...

Hello, I am looking for Webex Contact center call recording API , Can anyone guide me? ThanksSandesh

Hi how do I setup the looping feature on Cisco 7821 so that phone calls will get transferred to another number if the the previous is busy or unavailable ?

Hi everybody, Cisco 8851 doesn't receive internal or external calls but can make them. Configuration seems correct, and supposedly, there have been no changes (indication given by the customer, assuming it's correct and valid). How to check for possi...

Can anyone tell me if I get a connection failure in Cisco Finesse does that affect my ready time stats? Does anyone have any idea? My coworkers try to trick the system by getting connection failure so they don’t have to go on “Ready” status, apparent...

Hello Experts ,Good Morning!!!I have attached the sql Queriy for PQ Based reports , which has default 20 sec SLA, the requirments is need to make 10 sec in the same SQL is that is possible ? if not how we can make 10 secs SLA report? would be great i...

I am working on a flow where if no agent is available i want to play the customer a prompt while i perform a backend http request to an external api and retrieve an agent email/id if an agent becomes available. Once that happens i want to route to th...

while doing the bulk insert of call type table in ucce .can we keep the calltypeID same as in our upload file.as per documents it shows call type id need to be kept blank while uploading as its a primary key .is there a way we can insert in to table ...

hello everyone, i hope you are well.  In ECE 12.5, im triying to configure just one folder (not inbox) from an email address, this to be used from the retriever service.  Is this factible? Thanks in advaced.  Kind Regards.