how I connect to the CVP reporting database, I have to try to connect that ODBC but with no luck
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Step 1. Configure a new user in Active Directory (AD) to be used in CUIC.Step 2. Assign Report Designer role to the AD user by the CUIC Administrator user. If you log in without Report Designer role, Reports option stays unavailable.Step 3. At this t...
So we have an intermittent issue that it really hard to pinpoint what is the cause. I have 2 IVR scripts that when someone calls in and presses option 2 - it doesn't take it - you just hear a beep while you press the button and the script continues...
Resolved! Cisco WFO Quality Management Install
Hi Community! I am installing a QM solution, of which I have a doubt, since in the installation guide it mentions the installation of a file Zeranoe FFmpeg.exe from http://ffmpeg.zeranoe.com/builds/https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_c...
Currently running AQM version 11.5.1.648. We are using the call recording feature and it works without issue. My question is regarding screen recording, which we have never implemented. We have an admin account configured for Remote Control Gateway...
hellothe issue is :customer calls to contact center, the uccx script enqueued the call to the CSQ, the customer disconnects the call, the call is transferred to the agent, and ringing for 3-4 sec.in the Uccx engine logs I can see the disconnected eve...
Resolved! UCCX engine and Finesse
I'm curious if the subscriber becomes the master UCCX engine if agents can still log into Finesse running on the publisher without noticing any difference or do they need to log into Finesse hosted by the subscriber ?
Hi,Our customer has Socialminer deployed (11.6.1) in their DMZ with a private IP address.Socialminer is integrated with UCCX which sits inside the customers corporate network.We would like to enable the Web Chat function and have the UCCX agents deal...
Hello I have some problems with create any user and login in Cisco Supervisor Desktop (CSD) Are there some tips for this issue? Thanks
Resolved! Connecting Cisco UCCX to Google API
Can someone help us. We have been trying to replicate Paul's solution (you can see in the attachment) and we are confused on how to create correlation ID for use with UCCX. We have registered the application with XMF provider on the CUBE gateway.
We've deployed below packaged contact center solution across two data centres (Side A and Side B)Deployment Type Packaged CCE: 2000 AgentsUnified CCE Version 11.6.1.0.23.39Hardware: Cisco UCS C240M4SX -- 2 UCS Box per Data centre We're planning to sh...
Hello, I have several agents assigned to 7841 desk phones and when a call is made on the Non-IPCC line of that device, the CUIC report "Agent Detail Summary" presents the data properly. I have transitioned several agents to CIPC recently for COVID re...
Hi,We are trying to integrate SocialMiner 11.6.1 in UCCX 11.6.1. When adding SocialMiner Host Name in UCCX its throwing an error that "An unknown error occurred while performing the operation. Please check the logs for more details".The Non voice-su...
Hi Every Exporter, We have a customer is using UCCX 11.6 to connect MSSQL Server 2014 for Enterprise DB. In the UCCX 11.6 "Compatibility Matrix", MSSQL Server 2014 is in list. But in document "Cisco Unified CCX Administration Guide", only list up ...
Hi, Like in CAD, do we have a have an option to check the call history (ANI, DNIS,TIME OF CALL etc) in Cisco Finesse v10.5 and v11.x
