Hi,We have a user when they log into Finesse they receive "Error loading report", message. Do anyone know why this user is receiving this error? Screenshot attached below. Any assistance would be greatly appreciated. Thanks,
Hi,We have a user when they log into Finesse they receive "Error loading report", message. Do anyone know why this user is receiving this error? Screenshot attached below. Any assistance would be greatly appreciated. Thanks,
Hello,I'm having an issue where supervisors are seeing all queues in Finesse. I've come across this document https://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/118823-technote-uccx-00.html, but it doesn't...
Hello I am trying to provide the MADM logs for the Cisco Unified CCX Administration. I cannot find the relevant information on the Cisco web pages. It would be great if someone could answer me how to provide this information. Thanks a lot!
Hi Everyone,I am new to Cisco Finesse. I am trying to install Cisco Finesse 12.5 but unable to do so. I have tried using the OVA file, without the OVA file, with Thick Provisioning but continue to experience the same failure with the below error mess...
Anyone have success using BAT to swap large numbers of phones for the Application user tied to the peripheral gateway of CCE?We're running 12.5 SU6 UCM and 12.5.1 PCCE and we're preparing to send a decent number of users home on the weekend to take A...
I want to ask about the report on CUIC 1. In Agent Login Logout Report - Logout Reaseon Code, what is meant by:a. Connection Failure ?b. Agent Initiated ?c. Device Conflicts? 2. In Agent Detail Report - Type Call a. Inbound ACD b. Inbound Non-ACD on ...
Does Cisco finesse require that the PC on which it runs get it's LAN connection from the pc port on the associated phone or can the PC be on it's own network switch port?
I have been experiencing lot of error with Chat. The main error I am getting is "An error occurred while establishing a chat session" or "Chat session is disconnected due to technical issue" This issue has been reported to cisco Tac and does not seem...
Hello Cisco Team, Anyone have done Cisco voice portal 12.5 installation.Am testing and learning for a new deployment. Anyone can suggest helpful links and video tutorials if possible.
UCCX version 10.5 When trying to give reporting capability to any user I get the error "Error occurred while performing the operation. Please contact your System Administrator. You may refer to the Application Administration logs for more details. I ...
Hi, I have the following:CUCM 12.5.1.11900-146UCCX 12.0.1.10000-24 (ES03-36)IM&P 12.5.1.11900-117 The chat in Finesse desktop is working when we had a user manually, i.e entering the user@domain in the search field. But if we want to do a LDAP dire...
I have configured the Main Script and Post CallTreatment.Cisco Cotact, Other Collaboration ApplicationsI am successfully triggering the PCT with trigger stored in ECC Variable. but then the call is dropped with distorted voice within 3 to 4 sec. any ...
Well, I am hopeful someone has run into this similar issue before. Was not successful in my Cisco Community search nor google.I have one agent that not able to see any of our newly employed agents in Finesse, ONLY our veteran agents. Here is what I ...
Hello Everyone,i deployment new environment for my customer with UCCX cluster.i configure for him basic script with menu and call redirect from all the menu options to some extensions in my call manager.when i call inside the organization ( Cisco IP ...
Hello, We recently had a complaint about a user with supervisor role using Live Screen Monitoring in Calabrio 9.5 to see another supervisor's screen. Since the supervisors are also assigned as team resources within UCCX (10.6) this gives all supervis...
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