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Hi, We have a UCCX cluster in partial service.  From the below logs its due to SocialMiner?  If so, then my question is if we don't use SocialMiner is this the normal condition to be in partial service? Pub logs:* 03:51:33.609 EST %MIVR-SS_CHAT-7-EXC...

Hi Experts, We are trying to implement passing of metadata from UCCX-Finesse to Calabrio. I have configured a workflow in Finesse that invokes an action when a call ends. I have configured the workflow as per Calabrio integration guide:  Name - meta...

Hi there, in the UCCX_API Developer Guide I did not find a method how to assign a skill to an agent. How is this done? Sincerely,Oliver Henning

I configured mobile agent on UCCE/Finesse, agents can log in ok and take calls. However i can not get the calls to be recorded. i configured call recording on the DN of the LCP  ( see attached) any help will be appreciated 

My agents are getting this message rather often when trying to change state from Ready <--> Not Ready (their status changes in the background but the message pops regardless) Same thing when making changes to the Finesse Administrator, windows wont ...

Hello, I have a customer that will be setting up an integration with their existing UCM/CUBE Environment and Five9 VCC.  Does anyone have any sample CUBE configs they can provide or any configuration guidance?  

Hi All,I am new to Cisco and have been assigned to calculate the total incident calls for a given call type. I used the Cisco database documentation and found that Router Call Key can be used a unique identifier for a given call. However, when I taki...

Hi all, I have 3 different supervisor groups (A,B,C) who is going to access CUIC. They would want to view all the out of box reports but should be restricted by which filter/option to use/select. This is to avoid other teams/group viewing the report...

Hi, We have been experincing our agents bouncing from ready to reserve status randomly for over a year now.  I found this bug related to UCCX version 11.6 https://bst.cisco.com/bugsearch/bug/CSCvf55225.  We have upgraded to UCCX version 12.5.1 and st...

Hello! I have been researching an issue for the past couple days where an agent is somehow dumping calls but the CUIC trace is showing Ready Reserved Ready in the agent trace - they never go to "call wrap" or "talking"This is the only agent doing thi...

Hello cisco peple,I have a deployment of  Cisco Management Portal 8.5 but I have issues with communication with AW server via ConAPI:The CCMP don't show Agents and Skill groups neither i can add Agents or Skill Groups, they state never change in "Pen...

Does anyone have an example or experience with REST/JSON post to an external webserver app (not on CCX server/cluster)?  I need to get two strings of data to a web server from my CCX application/script. I have the MAKE REST Call setup with the url an...

Hi, does anyone have any recommendations for potential replacements of Cisco Mediasense for basic CUBE audio recording? Of course there are a number of powerful third-party solutions like Calabrio out there, but have a business case where user is loo...