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Ran into an issue with historical Agent Detail Reports in CUIC version 10.6(1) Duplicate call records are being displayed for random users. I have ran a resync of the database on the CUIC page, but that did not solve the issue. The image below show...

Guys,We need to change our wallboard vendor. We are at the moment using JAMIP. But we need to change them. Can any one recommend any vendors out there?

Hi all,   I am Victor who would like to request for your assistance to advise on the fixed release version that could resolved this bugs = https://bst.cloudapps.cisco.com/bugsearch/bug/CSCux50563/?rfs=iqvred. From the link given above, I found that t...

Hello, Our wallboard has functioning perfectly, suddenly it stopped updating, all the numbers for the queues (agents in queue/ready state etc) was frozen, reporting the same number.  I receive these updates through the Wallboard user, using a DSN a...

Experts, I have a query with UCCX - Cisco Media Termination Dialog group configuration. I need to know on what scenario this option will work,+ For some customers the Group ID is 0 and for few customers they have 2 group ID 0 and 1. I can see it is u...

Dear All,   As the subject say, I have UCCX deployed in my company when the users calls numbers that has IVR the digits is not working. Example: User dialed a number and the IVR answers for support click 1 >> user click one nothing happens. I d...

Hello All, Hope everyone are doing good. We are integrating the Cisco Finesse with our CRM using the XMPP Protocol and Rest APIs. In order to fetch the notifications regarding the queues added or removed to the agents we are subscribing the Notificat...

No one seems to know what I am talking about.  My work has switched from Avaya to Cisco Jabber and Finesse.  I live in a rural area and the only option is satellite internet.  People can't hear me when I speak; the call is broken up.  With Avaya, IT ...

Hi All, I use a few SQL queries against AWDB and the HDS already for some basic troubleshooting but Im stumped on building one that could potentially be very useful. Does anyone have anything that would/could show an Agents historical Skillset (curre...

Hello all, We are building a website that will contain internal-only phone numbers. We'd like to add links to those numbers so that on click, it automatically launches CAD, prompts for login if not already open, and phones the number provided. I bri...

Good morning Cisco Community  wonder if you might be able to help.  We have had a recently installed New Cisco Phone system with finesse and Jabber installed, we have Cisco Unified Intelligence Center 12.5 installed.  I look after out monthly reports...

Hello Experts , Is there way we can do the EMAIL and SMS set-up on PCCE / UCCE platform , for E-Mail set-up i am aware we can use email element on IVR, like how we can use the for SMS ?  and EMAIL configuration how we can do in under LIB folder? can ...