Hi I'm looking for a simple solution for splitting CUIC reports into small pages, something like a 100 rows per page. Is there a simple way for doing so? Never ending reports with kilometres of scrolling are not really applicable to my solution.
Forum Posts
Deploying CCB on UCCE 11.6. The CCB application is working but the problem I’m having is the Callback seems to be happening sooner than the EWT. Looking through the CallbackWait application, I don’t see any error there. Has anyone ever experienced th...
Hi We need to carry data on the cisco finesse to icm, for example, the scenario is an incoming call to IVR then the agent answers calls, the next action agent wants forward to other IVR as self-service change pin but we need to carry data like call ...
Hi All Does anyone know what is limitation time on cisco icm script? can we use the time on icm script for example more than 3 days like 7 days for queue chat and email??
Dear All, During ICM Router HA failover scenario facing issue with Router Sync status. Stopped Router B process and Router A MDS status changed from mdsproc - (InSvc Pr-Dsb Clk) to Isolated-enabled (InSvc Is-Enb Clk)And MDS log also telling mds Co...
Hi, We're considering to upgrade the existing UCCE deployment of our customer, currently use 10.5(1), to the latest version, which is 12.5(1). We want to ensure the learning curve to the end-user to be minimal and the overall usage will be smooth and...
Hi All, I want to create CUIC Abandoned call report which will show all the abandoned calls with callers number. Requirement is to see callers number along with call abandoned reason for example below call disposition codes.1=AbandonedinNetwork2=Aban...
Dear Team, I have Cisco PCCE 12.0 with ECE deployment. Is there a way to add a new font while replying to an email?I want to add Hindi font to ECE RegardsDharmendra
Hi everyone, i have a question about what is the different between "Send" and "Send & Complete" when we want to response to inbound email on Cisco ECE 12.5?I can understand the "Send & Complete" are for responding the Email then close the case afterw...
Hello, I am trying to figure out why I am getting a "ConnectionTimeoutException" error instead of the ECE gadget. * I have added the configuration to the desktop layout for the ECE Team. * I verified access to the .xml file on the server. * Ports a...
SNMP version 10.2.1 build 8267844 so I do not believe I am running into CSCvs90488. Tried this command - VMWareToolBoxCmd.exe config set appinfo disabled true - no help Uninstalled snmp/wmi and reinstalled. Logs show these are crashing: sappagt.exe, ...
Resolved! Finesse Agent Browser proxy
Hello all,Does anybody know if using HTTP proxy on the Agent´s browser to access Finesse is supported?Tried looking at the documentation but can´t find anything.Has anyone tried it before? Finesse 11.6
Resolved! PCCE 2K - Increase Database Drive Size
Hello, Curious if anyone else has increased the AW-HDS Database Drive Size on a PCCE 2K (12.0 or 12.5) Deployment past the 500 GB Default Drive. The PCCE install guide does say "You can custom size the SQL database disk space to meet data retention ...
Hello Guys, Just want to know one thing , For Social miner Call back IVR Application on UCCE/PCCE Environment , After reading the Cisco developer guide , i have some queries , To initiate call back we need to submit the post request API with XML bo...
Dear All, As per cisco PCCE, 4K required UCS C240 M5SX 4 servers. Per-server have 56 Logical processors. Example For 1A server required a total 32 vCPU and remaining 24 vCPU is free. Can I use for that 24 vCPU for ECE, cusp and other contact center ...
