Dear All, How to capture cisco VVB server login and logout events. We need to capture who is login and log out for the day. If yes please let me know the procedure.
Forum Posts
Dears, Kindly I faced issue in routing call to CVP, when I call the dialed number and the line opened for 7 seconds and call down. when I route the call directly in ICM script the phone is ringing normally but my issue with "Send to VRU" node. Kindl...
Hi All,Have customized a report for client but found an issue which CUIC does not show all the data returned from database server. Details are as below:Database: UCCE HistoricalFiltered By: DateTime, Precision Queue The query is running fine in datab...
Our call center is slammed and calls are holding longer than normal. We ran into the usual hour limit of the MaxTimeinQueue and raised it to 2 and then 4 hours. However, calls still seem to be disconnected regularly around 1.5 hours, well below our s...
Hi, I use PCCE 11.6 with Outbound Option HA. When I import contact with phone number start the number 0 ( For example : 09xxxxx), auto dialer work ok. But when I import contact with phone number start the number other 0 ( For example : 909xxxxx), aut...
Is any one aware when FIPPA will be supporting SSO? Our client is in elevated security environment and the only way to authenticate is using SSO. We have ALL our other applications authenticating using SSO but FIPPA is the only outlier. The unintende...
Resolved! Finesse 12.5 will support FIPPA?
As per the Finesse 12.5 installation guide -> Security Considerations -> HTTPS Support Cisco Finesse Release 12.5(1) or higher supports only Secure HTTP (HTTPS) and HTTP is permanently disabled Does this mean it will not support FIPPA? Thanks!Finesse...
Hi All, How to display the data while an agent making manual outbound call from finesse? I need to display phone number and its name if possible in finesse as pop out if any agent tries to call outbound number.
I am experiencing the following problem, a call enters the queue and is not redirected to the available agents.I was able to identify a bug in version: 11.6 (1), a fix is updated to version 11.6 (2.10000.38) https://bst.cloudapps.cisco.com/bugsearc...
Hi Guys , We have the two audio files , it's playing simultaneously , we need to break the two audio file as two seconds delay . two audio files has two different elements. below are the flow . first audio file ------>> two seconds >>>>>> second audi...
Hi Guys, PCCE LAB is such a pain! Not sure why Cisco has to make it so difficult. I am trying to deploy PCCE 11.6 in the lab. I have created all the machines and set the deployment type to Packaged Lab mode. However When I try to add the inventory ...
Has anyone successfully integrated CVP with UniMRCP AWS or Google speech plugin . If yes then please let me know the steps, pros and cons. ThanksShikha
Hi Team,I am trying to install #PCCE 11 6 lab mode gone through each step of the Cisco installation guide and followed all steps.At the #PCCE admin login page Deployment Type selected as Packaged CCE Lab mode got below erroError occurredInternal S...
First I am newbie at using SQL. I am trying to see more detailed information for a call coming in. We are getting complains that calls drop. I'm running this:SELECT RouterCallKeyDay, RouterCallKey, ANI, DialedNumberString, RouterErrorCode, CED, Scri...
I am running into an issue where a transferred call to Finesse only displays the extension doing the transfer, even after the transfer has completed. Is there any way to get Finesse to display the external caller number? The physical desk phone dis...
