Hi,I installed finesse 11.6.1 on my esxi machine successfully. When I try to access it going to the url http(s):IP address:8445/desktop it states that finesse refused the connection, and mentions something about checking the firewall Do I have to lo...
Forum Posts
Any queries to check which agent login to a phone? one of the agent telling someone login to her phone.
Hi All ,Can anyone help to get below details SQL Query to find agent name ,extension used and latest login date for all agents in ucce. looking for a single entry for each agent. thanks, Rohit
Hi All any idea or possibility if we want to create a schedule export in icmDBA as a backup config for PCCE in addition to backup SQL? please give me input if you have any opinion or reason. thanks
Hello, dear users and Cisco heroes! I have a question for you. I'm trying to configure PCCE 12.5.1 with 4000 agents, but I only see "LAB mode" and "2000 agent" options in the Deployment Type selection. Could I have missed something during the insta...
hi can someone helps me to design a sql query for abandoned calls for an Agent including calls disconnected by agent before answering. I designed below query referring call disposition codes but not sure if it ok for my requirement. can someone con...
Hello Guys,we had the finesse customizations gadgets , Source Code is showing in browser inspect element can we secure this or hide during inspect elements?Thanks!!
Hello, This is regarding a PCCE environment version 12.0 (migrated from PCCE 11.5 recently). When creating a new Dialed Number, we noticed that the “Dialed Number Record” is filled with the prefix C5001 / C5002 instead of cvp1/cvp2. Is it normal? Any...
Resolved! Pcce|| 11.6| supervisor
Is there any option to assign more than 20 supervisor to a team in pcce 11.6 deployment?Please let us know any option is available.
I've installed an PCCE 12.6(2) that is running on evaluation licences rigth now. When i try to configure the CCE License Settings i have only the option to select License Type - Perpetual ans Usage Mode - Non-Production, this will require to have CCE...
Hello,We have Finesse 12.6.1 in a PCCE system. There are several Not ready reason codes configured.Is there a way we can disable the keypad (prevent agents to make outbound calls) unless the agents select a specific reason code (in other words, only ...
Hey Everyone! I have an issue with a single desk phone which is an 8841 using CM 12.5.1. It is connected with singlewire informacast alerting for emergency services. When the receptionist presses the button on the phone it just indicates "host not fo...
Hello,We have 2 CUIC servers version 12.6.1 (same cluster) which are used with our PCCE 12.6.1, SSO is enabled.Recently, there was an incident to the publisher (power outage) and we have not been able to fix it, so we are thinking of rebuilding the s...
Hi Guys , I need urgent help here. I have deployed the ccb application where it has to precision queues. As pert he business requirement . Calls hits pq1 and then given an option for callback which hits the pq2 (ccb). I am calculating the ewt here . ...
hi there was a link that you can order a contact center entriprice lab license on line without going through the disti i used it before but i could not find the page now, kinldy if you can share the link here thank you in advacne
