Greetings, Can you provide the URL and Body example to update a campaign via the Outbound API. I am able to Create Campaign, Get Campaign Definition, Get Campaign Records, Import Campaign Records, Delete Campaign Records, and Delete Campaign, but th...
Hi Experts, Can anyone help in below issue Our HDS and Logger database Max date time showing previous day date for some tables .Please find the attachment.
I have been asked to increase the ring time for agents in a PQ. It currently gives the agent about 3 seconds to answer and the BU wants it increased to give the agent more time. how can I increase the time?
Hello Members, This is regarding a PCCE environment version 12.0 We are facing an issue with Finesse CFAdmin where we're not able to add, delete or modify reason codes, all buttons are greyed out as you can see in the below screenshot. Anyone can ad...
Hello,We have a PCCE 12.6. We use Auto answer with zip tone for our agents. But many of them reported that the tone is too soft and quick that they often miss it, especially when they are busy with other tasks.Do you know if we can change the zip ton...
Hi folks,We have a PCCE v12.6(1), 12,000 seats.when I click on "Agent Explorer" in Configuration Manager tool, an error message appears "The peripheral data required for the proper operation of this explorer is not present in the system or not access...
Our supervisors and administrators are encountering the following error when making any changes to current agents or trying to create new ones... Error occurredThe Router is not available. Try again later or contact your system administrator.This beg...
I am working on a new install of CVP Call Studio and trying to setup the environment correctly. Need to know what files should be updated in order for the Database element to connect to external database. What files should the JNDI name be inserted...
Hi Experts, can anyone help in below issue with script editor . when i try to save a script i am getting error "you cannot update script because you do not own the script lock " .i checked and couldn't find any script lock. this was happening in all ...
Got a customer, running VVB 12.6(1) They are looking to change ASR/TTS configurations from specific Nuance IPs to VIP IPs. The goal: load balancing/high availability 1. Is this Cisco recommended? 2. If yes, has anyone else done this and any issues?
1. May I know whether UCCE can play the staff ID before transferring to the staff?2. To do post call survey, is it a must to use CVP?
Dear Cisco community, What is the major difference between the standard SIPREC (https://datatracker.ietf.org/doc/html/rfc7866) and NBR (Network Based Recording) that widely used in our Cisco ecosystem? I am reading document and doing my own investiga...
Dear Members, This is regarding a PCCE environment version 12.0 with Jabber soft phones. One of the agents is abusing the system by making his status on Finesse as "Talking" whereas he's not on his desk. Has anyone faced such a case or can advise on ...
Hi Can we install ICM components and CVP components application on different drive than OS installed ? Best Regards, Tibin Thomas
Hello Experts, Can anyone helps in understanding the process for certificate renewal in cuic 12.5.below certificates will expire for us by jan 30 intelligencecenter-jms intelligencecenter-srvr ipsec ipsec-trust Tomcat-ECDSA also after renew the cer...
