Hello Everyone, I would like to ask, if I want to rehost license UCCX, do I need valid service contract number to open TAC? I plan to change IP DNS and domain name UCCX, but the UCCX doesn't have contract number. Thank you
Having issue with collecting log files for VOSS application ( Finesse/VVB) in release 12.5. I also have tried workaround by updating host file on laptop and still have issue with collecting logs. Does anyone know If this issue has been fix ? RTMT to...
We had an agent report issues with receiving transferred calls or when transferring them from Finesse to someone else internally. She said at the time of transfer that it would kick her out of Finesse causing her to have to log back into it. I ran ...
We are using a 3rd party AI solution to provide an omni-channel experience from CVP 12.5 with the 3rd party solution executing VXML on the common VVB component. Is there a way to interrupt the VXML dialog state without the caller pressing a DTMF key...
I'm getting a bit lost in documentation on how to set up MFA. If I set up CUCM to do MFA via Okta, does this automatically "pass through" for UCCX agents signing in? I've found documentation for UCCX that says only ADFS is supported, and had an ent...
Hey folks. Our latest security scan has identified a problem with the following files under the web directory on our UCCX server. Can someone tell me if these files are required to be on the system, or are they only required for the installation? Our...
So I recently configured Secure LDAP for a cluster. I am running into a issue where finesse users are unable to logon and get invalid logon or password incorrect. When I go back to call manager for LDAP Authentication and turn SSL off and change port...
Hoping someone has seen this one before: Call comes into the CCX (v9), hits the script and the caller gets routed into the correct queue. Correct MoH stream is played. When the call is routed to the agent and the call connects MoH continues to play o...
Hello. I have Finesse Syslogs going to Splunk so they can searched and trended over time via Splunk. But are there Finesse Application logs? Or a document that helps me better understand what is is the logs of the Finesse server such as the the w...
Hello all.I faced a problem while tried to create Report DefinitionsI have a custom Report Definitions created from "Precision Queue Real Time All Fields". This RD use Anonymous Block.And i wanted to create exactly the same. I choosed Data Source (UC...
Haii, I have expired Certificate in my UCCX, please help how to re-generate certificate.- Thawte_Premium_Server_CA- Thawte_Server_CA- Thawte_Personal_Freemail_CA thanks you so much@ca_UCCX @Certificate_Expired
Hello guys,As I have read the Facebook messenger could integrate with UCCX to handle chat as webchat support,. there is a webhook on Facebook instructed us to write the CCP URL with HTTPS as a Callback URL after writing the tokens from UCCX to FB and...
Hi,We are receiving report from one of our managers informing all chats are being handled. Can anyone inform on how to troubleshoot this matter? I have attached a screenshot provided by the system, are there specific logs etc that can be reviewed t...
Hi, We are receiving reports for our chat application is not processing all the messages. System reported that 17 chats were presented, and only 9 were handled. We would like to know what caused this interruption. Can someone inform on how to troubl...
Hi!Need help if I see the message "This Finesse Server is currently out of service. For more information, contact your administrator." The services seem to be running. What to check / where to look? Thank! Failed after renewing certificates and resta...
