Hi ,need some help on these in the CUIC Reporting.AgentOutCalls - is it including volume from existing calls, or are these only the calls placed outside the context of an existing call?I am not able to find what is ServiceLeveleError isthis we can s...
Dears, We are planning to upgrade UCCE 11.6.x to 12.0.1 and then 12.6.1. Because my hardware meets the requirements for this release and we can perform a Common Ground upgrade without acquiring extra hardware. 11.6.x from windows 2012 and SQL 2014 t...
Hi Key store access through cmd fails with error "keytool error: java.io.IOException: Keystore was tampered with, or password was incorrect" trying to export wsm certificate by using below command and password is using from DecryptKeystoreUtil....
Hi Experts, can anyone help in below issue with script editor . when i try to save a script i am getting error "you cannot update script because you do not own the script lock " .i checked and couldn't find any script lock. this was happening in all ...
Hello all,we have some internal numbers for agents to transfer the calls internally (Calling from Finesse)when they do - it will add some labels and display too long number in reporting and WFM recording also .any idea how to prevent this happening
Hi All,need some help on how to check maximum agent logged in to any PG and also max number of call hit the CVP in the last week.I am not sure which table on the HDS has this details , I can check the real time data but not sure on the historical .
Hi, On Cisco UCCE 12.6 - can the Finesse agent have unique wrap up codes for Inbound calls and Outbound calls? meaning, so the codes shown to agent while answering the calls are completely different? Cheers!
Unable to register smart license, getting below error, anyone can support. We are upgrading CVP 12.6.2 Technology Refresh, for smart licensing, trying to connecting through proxy and can brows tools.cisco.com. Some CVP and Rogger successfully registe...
Does anyone know if it is possible to eliminate the message below whenever an ECE chat is transferred to a queue in a different department, so that our agents do not need to click OK each time? We are on version 12.6.1.6.
Hi guys, we have implemented ECE in our lab environment. I'm trying to go further with integration / configuration, but I stopped on some basics. There stands "Integration between ECE and Unified CCE is enabled and configured through the Administrati...
Hi there,Running common ground upgrade from UCCE 12.0(1) to 12.6(1), have one question. I wonder if anybody ran UserRoleUpdate.ps1 Script at the end of the upgrade? They kind of mention this on the guide but the file itself is from 12.0(1), looks lik...
This is a first for me. Tech refresh to 12.6.2 with brand new server builds for CVP. Installed 12.5.1, 12.6.2, and ES11 and found through netstat -aon that port 8111. I first came across the issue when I tried importing the certificate using the Cert...
Hi Team,we ran into an issue with Cisco CUIC on reporting.TAC suggested to reboot. just want to know few things.is there a good practice to reboot the CUIC server for every 90 days or 30 days ?and is CUIC on Linux with cisco IOS application ?
Every time you download opc logs, the opc capture logs gets downloaded and it takes more time for the download to complete. How to avoid this in diagnostic framework or in API?Any help here is appreciated. Please and Thanks.
Hello ,if there was a way we can schedule a job to force logout Agent in bulk. We have jabber reset job schedules on CUCM side , but is there a way we can do for Finesse agents in bulk.
