Greetings, Can you provide the URL and Body example to update a campaign via the Outbound API. I am able to Create Campaign, Get Campaign Definition, Get Campaign Records, Import Campaign Records, Delete Campaign Records, and Delete Campaign, but th...
Dear Experts,we run into the scenario where we have to limit the concurrent calls for 1 campaign to 20 , dialer shouldn't run 21 record in dialing list until any call from first import is disconnected.is this doable ?
Hello All, I am trying to make CCB call for internal calls. But calls are failing at callback entry application with below error. CallbackEntry,04/05/2024 12:27:40.868,Validate_01,custom,Callback_Validate,ELEMENT_ENTRYCallbackEntry,04/05/2024 12:27:...
Moving away from VXMLGW to VVB and I am curious about having multiple entries in the VVB host-to-ip configuration. Today I have something like thismediaserver Datacenter1_ip1, Datacenter1_ip2mediaserver-backup Datacenter 2_ip1, Datacenter2_ip2 The ...
Hi Experts, Can anyone help in below issue Our HDS and Logger database Max date time showing previous day date for some tables .Please find the attachment.
We are using UCCE 12.5.Our call centre operates 24/7 and, for the sake of argument, we have two attributes A and B, along with two PQs, PQ1 and PQ2.Calls to PQ1 are preferentially routed to agents with attribute A. If none are available, then an agen...
Hello Dears, I have a CVP script that calling an API and getting the response, the response includes Firstname, Lastname, OTP etc.. When trying to get the OTP and set it in a variable, I'm getting empty variable: Any help please?! Regards,
I am working on trying to parse out multiple data points in the FromExtVXML array in ICM, and am having some syntax issues.from CVP in Arrays 0 and 1 i am sending back something like this pv2={Data;pv3={Data};pv4={Data}pv5={Data};pv6={Data};pv8={Data...
Hi, We have UCCE solution and while agent trying to conference the call of customer with an IVR application using CTI RP it is failing. Up on checking we found the CVP log returning user.microapp.error_code: 10 and conference is not happening. As p...
In Cisco ECE, we have two entry points that route to the same queue. What has been requested is that we display something similar to "New chat from ABC" if chat comes in via entry point 1234, but display "New Chat from XYZ" if chat comes in via entr...
Hi, We have a requirement that customer data should be visible to agent before dialing (as in preview mode) but the call should be be first answered by IVR then transfer to Same agent upon customer's confirmation (Press *). Is there any way we can ac...
Hello Everyone,I am trying to make an agent campaign setup working but I am loosing something somewhere. I see the import from baimport logs are good. But not seeing the dialer picking up the dial-list. In the dialer logs I see the campaigns which ar...
I am well versed in the bulk method of loading DN's to CT's but I am curious if anyone has a way of bulk UNmapping Call Types to Dialed Numbers? Example: We've decom'd hundreds of numbers and need to remove the Call Type (Dialed Number Map) from the ...
Hi ,need some help on these in the CUIC Reporting.AgentOutCalls - is it including volume from existing calls, or are these only the calls placed outside the context of an existing call?I am not able to find what is ServiceLeveleError isthis we can s...
Dears, We are planning to upgrade UCCE 11.6.x to 12.0.1 and then 12.6.1. Because my hardware meets the requirements for this release and we can perform a Common Ground upgrade without acquiring extra hardware. 11.6.x from windows 2012 and SQL 2014 t...
